2-1-1 is a free helpline operated by United Way of Greater Houston 24 hours a day, 7 days a week in many languages.
We created the dashboard to show:
Needs changed week-to-week, however, and reflect the process of recovery. From week 1-7, most calls have requested referrals or information for Disaster Supplemental Nutrition Assistance Program (D-SNAP) and other food assistance, temporary financial aid, shelter, and disaster unemployment assistance.
Most requested needs through 211 for Weeks 8-14 are quite consistent. The top needs are disaster related case management, electric service payment assistance, rent payment and housing assistance, temporary financial aid and food assistance. Utility assistance (electric service payment assistance) and housing assistance requests were higher than they were in Weeks 1-7.
Please click "Harvey-related 2-1-1 Calls Data Dashboard" tab to explore the data.
Data Source: 2-1-1 Texas/United Way HELPLINE. Data for the period between August 28 and November 30, 2017.
Updated by January 22, 2018